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Shipping & Return Policy

Get it Delivered

Standard Shipping
on most orders over $89: Free

Standard Shipping
on most orders under $89: $9.95

Two Business-Day Shipping:
$15 for most orders

Next Business-Day Shipping:
$25 for most orders

Free Standard Shipping Over $89*

Applies to most orders over $89 before tax

*Alaska surcharge = $10
Hawaii surcharge = $10
Puerto Rico surcharge = $20
Colorado = 29¢ delivery fee
Surcharge is included on ship-to-store items.
Surcharge is applied regardless of total order
value.


For orders under $89:

  • All other orders under $89: $9.95*

*Alaska surcharge = $10
Hawaii surcharge = $10
Puerto Rico surcharge = $20
Colorado = 29¢ delivery fee
Surcharge is included on ship-to-store items. Surcharge is applied regardless of total order value.

How long does it take to receive my order?
Estimated delivery dates will be noted on the product's page and at checkout.

Need It Faster?
Try our expedited shipping options. If you're looking for a gift in a hurry, shop our Digital Gift Cards!

Expedited Shipping

Our two-day and next-day shipping options for eligible items will get it to you faster.

Expedited Shipping Prices*

Two Business Days: $15
Next Business Day: $25

*Alaska surcharge = $10
Hawaii surcharge = $10
Puerto Rico surcharge = $20
Colorado = 29¢ delivery fee
Surcharge is included on ship-to-store items. Surcharge is applied regardless of total order value.

Expedited Shipping Ordering Deadlines & Arrivals
Order Before Noon ET:

Sunday
arrives:
Wednesday (Two Business Days)
Tuesday (Next Business Day)

Monday
arrives:
Wednesday (Two Business Days)
Tuesday (Next Business Day)

Tuesday
arrives:
Thursday (Two Business Days)
Wednesday (Next Business Day)

Wednesday
arrives:
Friday (Two Business Days)
Thursday (Next Business Day)

Thursday
arrives:
Monday (Two Business Days)
Friday (Next Business Day)

Friday
arrives:
Tuesday (Two Business Days)
Monday (Next Business Day)

Saturday
arrives:
Wednesday (Two Business Days)
Tuesday (Next Business Day)

Buy Online & Pick Up in Store

BOPUS is only available for purchases made on NordstromRack.com or in the Nordstrom Rack app. Once it is received in the selected store, we will hold your order for 5 days. After that, the order will be returned and you will be refunded. Store hours may vary – check your store hours. ​

To check availability, when you're viewing a category or search results page, look for Store Pickup in the filter options, select your store, and choose the pickup option you prefer. Or, on an individual product page, look for the pickup options once you have selected the item's details (size, color, etc.).​

Pick Up Today: Same Day pick up is limited to merchandise available in the store selected. Must be ordered by 5 pm local time. ​

Pick Up Tomorrow: Next Day pick up is limited to merchandise available in the store selected or eligible locations in the same area. Must be ordered by noon local time. ​

Pick Up Tomorrow is available at stores in the Baltimore, Boston, Las Vegas, Los Angeles, New York, Philadelphia, Phoenix, San Diego, and Washington D.C. metro areas.​

Two Day Pick Up: Two Day pick up is limited to merchandise available in the store selected or eligible locations. Must be ordered by noon local time. ​

Two Day Pick Up is available in stores in the Atlanta, Charlotte, Cincinnati, Cleveland-Akron, Columbus (OH), Detroit, Fresno, Miami, Nashville, Orlando, Pittsburgh, Portland (OR), Raleigh, Reno, Sacramento, Salt Lake City, San Francisco, San Jose, Seattle, Tampa, and West Palm Beach metro areas.​

For orders that don't qualify for Same Day, Next Day, or Two Day pickup: you will receive an email or app notification when your order is ready for pickup. When you get to the store, we may ask to see your personal identification. ​

International Shipping

Nordstrom Rack will no longer offer shipping options for addresses outside of the U.S., including Canada.

What if I have a U.S. billing address and U.S. shipping address, but I am shopping from a Canada IP address?
Customers shopping in Canada who are shipping to the U.S. can still shop using U.S. billing and shipping information.

Shipping Exceptions

EXCEPTIONS & SPECIAL INSTRUCTIONS

Special Locations
Expedited orders shipping to Alaska and Hawaii may require 1 additional day to deliver.

Gift Cards
Traditional Gift Cards are sent inside a gift card holder. The recipient's name, sender's name, a message and the Gift Card amount are printed inside the gift card holder. Gift Cards shipped using standard shipping will usually arrive within 4–7 business days. Expedited shipping is available for an additional fee. More information about our Gift Cards can be found here.

Beauty
We reserve the right to limit quantities ordered. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to certain ZIP codes in Alaska, Hawaii, PO boxes or military addresses (diplomatic pouch mail, APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands).

Ship to Store
Items in the order cannot be shipped separately to a home address.

Expedited shipping is excluded.

Questions? Call 1.888.966.6283 or chat with us online.

Free Shipping for Select Credit Cardmembers

Nordy Club members with Ambassador status or higher get free shipping at Nordstrom Rack and NordstromRack.com when they pay with their Nordstrom credit card. For more information about The Nordy Club, visit here.

Returns

Enjoy Extended Holiday Returns

Eligible Rack purchases made between 10/5/26 and 12/24/26 can be returned by 1/18/27 or 40 days after purchase—whichever is later. Online purchases: eligible items can be returned by mail or to a Nordstrom Rack or Nordstrom store. Store purchases: eligible items can be returned to a Nordstrom Rack or Nordstrom store. All returns are subject to our return policy terms.

Return Policy

You can return eligible Rack purchases for a refund if the items are:

  • Returned within the designated return period.*
  • Accompanied by the receipt
  • In their original packaging, when applicable, and/or with price tags/hang tags attached
  • Not used/worn, altered or damaged. Beauty products and car seats must be unopened.
  • Not Final Sale items.

Please remember to pair the correct item with the correct package and label. Items sent to us by mistake, using the wrong label or that do not meet our return criteria, will not be returned to you or refunded. To confirm whether an item is eligible for return, check your invoice, email confirmation or Purchases page.

*Returns are subject to further timelines and restrictions; See “Online Purchases”, “Store Purchases”, and Frequently Asked Questions” for more information.

Online Purchases

Online purchases must be returned within 40 days of order date. Eligible returns will be credited to original form of payment.*

For returns by mail, we’ll email you a pre-paid shipping label or a QR code to print a label at an eligible carrier location. You can start a return for eligible online orders in your NordstromRack.com account or by using the Guest Returns page if your purchase history is unavailable.

*A returns shipping charge of $9.95 will be deducted from your refund per pre-paid shipping label used. You can return them to any Nordstrom or Nordstrom Rack store for free.

Store Purchases

Store purchases must be returned within 40 days of purchase. Eligible returns will be credited to original form of payment.

Store purchases may not be returned by mail. You can return them to any Nordstrom or Nordstrom Rack store for free.

Frequently Asked Questions

What items are eligible for returns?
Apparel, footwear, beauty, home and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable. Returns or exchanges may not be made on Final Sale items.

Items must be returned in their original packaging, including price tags/hang tags, hangers, dust bags, eyewear cases, shoe boxes and gift boxes when applicable. Items must not be used/worn, altered or damaged. Beauty products must be unopened and may only be returned in-store.

Product safety is our utmost priority. Car seats must be returned in the original, unopened box. Car seat boxes come with unbroken seals to ensure the item is brand-new. We will not accept returns with a broken seal. Before you open a box, please make sure the car seat is the item you intended to purchase. Please contact the manufacturer directly for defective products/parts.

Fine jewelry and designer items purchased at Nordstrom or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores or by mail.

Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.

Can I return a gift purchased online from Nordstrom Rack?
Yes. Gift recipients may return eligible gift items to a U.S. Nordstrom Rack store or U.S. Nordstrom store. Refunds for gifts will be issued as a Nordstrom Gift Card, redeemable online and in store at Nordstrom and Nordstrom Rack.

Can I make exchanges?
Online and store purchases may be exchanged in store. Sorry, we do not provide an exchange option by mail at this time.

Are beauty items returnable?
Beauty products must be unopened and may only be returned in-store.

Are fine jewelry or designer items eligible for returns?
Fine jewelry and designer items purchased at Nordstrom or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores or by mail.

When will I receive my refund?
All refunds will be credited to your original form of payment or a Nordstrom gift card (gift cards cannot be redeemed for cash unless required by law).

If you return an eligible item to a Nordstrom Rack or Nordstrom store, the refunded amount will be applied to your original form of payment. If you've paid with a credit card, depending on your financial institution, you may see that refund within 3–5 business days.

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 3–5 business days of receipt. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

  • If you're returning a gift with a gift receipt, your refund will be issued as a Nordstrom gift card, redeemable online and in store at Nordstrom Rack and Nordstrom.
  • If you paid by gift card(s), it is important to keep your original gift card (even with a $0 balance) as, generally, refunds or returns will be credited to your original gift card(s). If you also paid with a Nordstrom Note, we'll credit it back to your account within 72 hours. If you have questions, contact customer care at 1.888.966.6283.
  • If you paid with a credit or debit card and a Nordstrom Rack or Nordstrom gift card, you will receive the refund in the original form of payment used to purchase the items if all items are returned or canceled. If the order is partially returned or canceled, your funds will first go to the credit or debit card used.
  • If you return an item to a Nordstrom Rack or Nordstrom store and a gift card is being issued as your refund, you will receive that gift card in store.
  • If PayPal, Afterpay or a credit card was used in combination with a gift card or Nordstrom Note, the merchandise amount will be returned proportionally to the tenders used.
  • For faster returns, bring your eligible return items to any Nordstrom Rack or Nordstrom store. Find a store.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.

Returning an item containing potentially hazardous materials?
Please pack, label and ship these items separately, and remember to affix the special label we've included to each package. Due to shipping regulations, this is required by USPS.